Warranties

We're proud to offer a comprehensive 1-year warranty on all our products, ensuring they perform as expected under normal use conditions. For those seeking additional peace of mind, extended 2 and 3-year warranties are available for purchase on our premium machines.

Warranty Coverage:

• Duration: The warranty covers a period of 12 months from the date of purchase, guaranteeing that our filter units will function according to their intended purpose.
• Support: Should you encounter any issues, our first step is to provide troubleshooting assistance over the phone with our team. If the problem persists, you may return the product for repair at no additional charge, except for the initial shipping costs to our facility. We will cover the cost of shipping the repaired or replaced item back to you.
• Limitations: This warranty does not cover damages resulting from misuse, abuse, natural disasters, or normal wear and tear, such as expired filters. It also excludes problems related to solenoid failure, damage from using unclean or hard water, mineral buildup, incorrect electrical supply, or excessive water pressure.

Our Commitment to You:

We urge you to contact us immediately if your product does not meet your expectations. Addressing your concerns internally allows us to resolve potential issues effectively, avoiding unnecessary external service costs. Your satisfaction is paramount, and we strive to resolve any product performance concerns swiftly and efficiently.

For any inquiries or further assistance regarding our warranty policy or other matters, please feel free to reach out. Our commitment to excellent customer service is unwavering, and we are here to ensure your complete satisfaction with our products.